FAQ
1. What is BrownSkeen Beauty? BrownSkeen Beauty is an e-commerce platform dedicated to promoting and providing global access to authentic African beauty products. We offer a curated selection of high-quality beauty brands tailored for diverse skin types and beauty needs.
2. Where are you located? We are based in [Location]. Our products are sourced from various African countries, ensuring authenticity and quality.
- Are your products natural or organic? Many of our products are made with natural and organic ingredients. Please refer to the product descriptions for specific details about ingredients and formulations.
- How can I find the right product for my skin type? Each product page includes detailed descriptions and recommendations for different skin types and beauty needs. If you need personalized advice, feel free to contact our customer service team.
- How do I place an order? To place an order, simply add the desired products to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
- What payment methods do you accept? We accept various payment methods, including credit/debit cards and online payment platforms. The available payment options will be displayed at checkout.
- Are prices listed in Naira, Dollars, or Pounds? Prices are listed in Nigerian Naira (N), US Dollars ($), or British Pounds (£), depending on your location. The currency will be displayed accordingly on our website
- Where do you ship to? We offer both domestic and international shipping. During checkout, you can select your shipping destination to see the available shipping options.
- How much does shipping cost? Shipping costs vary based on your location, the weight of your order, and the chosen shipping method. Shipping costs will be calculated and displayed at checkout.
- How long does delivery take?
- Domestic Shipping (Within Nigeria and United Kingdom): Standard Shipping: 3-5 business days, Express Shipping: 1-2 business days.
- International Shipping: Standard International Shipping: 7-14 business days, Express International Shipping: 3-5 business days. Delivery times are estimates and may vary based on your location and external factors.
4. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your shipment here.
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How do I check my points balance? Log in to your BrownSkeen Beauty account and navigate to the Points and Rewards section to see your current points balance and transaction history.
Do my points expire? Points are valid for 12 months from the date they are earned. We'll send you reminders before your points expire.
Can I combine points with other discounts? Yes, you can use your points in combination with other promotional codes or discounts unless otherwise specified.
What happens if I return a purchase? If you return a purchase, the points earned from that purchase will be deducted from your account.
How do referrals work? Share your unique referral link with friends. When they sign up and make their first purchase, you'll both earn points. Referral points will be added to your account once the purchase is confirmed.
Start earning points today and enjoy the many rewards of being a valued BrownSkeen Beauty customer. Thank you for your loyalty and support!
1. What is the BrownSkeen Beauty Affiliate Program?
The BrownSkeen Beauty Affiliate Program allows you to earn commissions by promoting our products. When someone clicks on your unique affiliate link and makes a purchase, you earn a commission on the sale.
2. How do I join the Affiliate Program?
Joining is easy! Click here to Register on our website. Once approved, you will receive access to your affiliate dashboard where you can find your unique affiliate links and promotional materials.
3. Who is eligible to join the Affiliate Program?
You must be at least 18 years old and have a valid email address to join. We welcome bloggers, influencers, website owners, and anyone with a passion for promoting high-quality beauty products.
4. How much does it cost to join the Affiliate Program?
Joining the BrownSkeen Beauty Affiliate Program is completely free. There are no fees or hidden costs.
5. How do I earn commissions?
You earn commissions by promoting our products through your unique affiliate links. When someone clicks on your link and makes a purchase, you earn a percentage of the sale. See more information here
6. What is the commission rate?
The commission rate varies and is specified in your affiliate dashboard. We offer competitive rates to ensure that our affiliates are well rewarded for their efforts.
7. How are commissions tracked?
We use cookies to track referrals. When someone clicks on your affiliate link, a cookie is placed in their browser, allowing us to track their purchase. The cookie period is 30 days, so you earn credit for any purchase made within that time frame.
8. When and how are commissions paid?
Commissions are paid monthly. You must reach the minimum payout threshold to receive a payment. Payments are made via various meethods, such as PayPal or bank transfer.
9. Can I use my affiliate link for personal purchases?
No, using your affiliate link for personal purchases is against our policy. The Affiliate Program is intended for promoting our products to new customers.
10. What promotional methods are allowed?
You can promote BrownSkeen Beauty products through your website, blog, social media channels, email marketing, and more. However, certain methods like spamming or bidding on our branded keywords in PPC campaigns are prohibited.
11. How do I access promotional materials?
After your application is approved, you will have access to your affiliate dashboard. Here, you can find our creatives (banners, text links, and other promotional materials) to help you promote our products.
12. What happens if a customer returns a product?
If a customer returns a product or receives a refund, the corresponding commission will be deducted from your account.
13. How do I check my earnings and performance?
Log in to your affiliate dashboard to track your clicks, sales, and commissions. The dashboard provides real-time data and insights into your performance.
14. Can I refer other affiliates to the program?
Yes, we encourage you to refer other potential affiliates to join our program. Contact us for more details on how you can earn additional rewards for successful referrals.
15. How do I contact support?
If you have any questions or need assistance, please contact our affiliate support team at:
BrownSkeen Beauty
[Address]
[Email Address]
[Phone Number]
We are here to help you succeed as a BrownSkeen Beauty affiliate. Thank you for partnering with us!
16. Can I leave the Affiliate Program at any time?
Yes, you can terminate your participation in the Affiliate Program at any time. Simply contact us to let us know. Any outstanding commissions will be paid out according to our standard payment schedule.